CISCO IT Essential v4.1 Chapter 6

1. What is meant by a laptop device being hot-swappable?

*The laptop does not need to be powered off to install or remove the device.

2. Where can a technician change the power schemes on a laptop running Windows XP?

*Select Power Options from within the Control Panel.

3. What is the proper way to clean optical drives?

*Use a cleaning disc for optical drives.

4. Which generation of cell-phone standards was the first to deal with how to send and receive text, photographs, and video?

*third

5. Which name is given to the collection of settings that control the power settings of a laptop?

*power schemes

6. Refer to the exhibit. What is the correct order of steps to remove a laptop battery?

*2, 3, 4, 1

7. A technician is responding to a helpdesk ticket for a laptop that has a distorted image of the Windows desktop. What is one possible solution?

*change to native resolution.

8. Which three components are interchangeable between desktop and laptop computers? (Choose three.)

*printer

*scanner

*USB flash drive

9. Refer to the exhibit. A laptop has these graphics on specific keys on the keyboard. Which key would be used in conjunction with the Fn key to connect a laptop to an external monitor?

*F8

10. What power mode is commonly known in the Windows environment as suspend mode?

*S3

11. Which Windows XP or Vista control panel is used to reduce power when the computer has not been used by anyone for an hour?

*Power Options

12. Which two characteristics make laptops a better choice than desktop computers? (Choose two.)

*mobility

*size

13. During the set up of a network connection, which option can be double-clicked to configure an IP address on an Ethernet NIC?

*TCP/IP or TCP/IPv4

14. Which type of interface do current laptops use to achieve similar expansion capabilities as desktops?

*PC ExpressCard

15. Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.)

*Use a lint-free cotton cloth.

*Wipe the disc from the center outward.

16. Which two devices can be individually configured within Windows XP to power off after the laptop has been idle for a given period of time? (Choose two.)

*disk drive

*monitor

17. A technician is replacing a laptop SODIMM. With what component is the technician working?

*RAM

18. Which internal laptop component may be designed as a hot-swappable device?

*optical drive

19. Which two devices are commonly hot-swappable on laptops? (Choose two.)

*PC Card

*USB Drive

20. How should a hot-swappable device normally be removed from a laptop?

*Use the Safely Remove Hardware systray icon.

21. Which option within the Windows Control Panel is used to install a modem?

*Phone and Modem Options

22. Which display technology is most commonly found in modern laptop computers?

*LCD

23. Which two laptop ports are used primarily for communication and network connectivity? (Choose two.)

*Ethernet

*modem

24. What feature is provided by an auto-switching power supply on a laptop?

* laptop can be used in different countries.

25. A technician has been called in to troubleshoot a laptop that fails to power on. The technician repeatedly pushes the power button without any results. What should the technician do next?

*Attach the AC adapter.

26.What is the major difference between desktop and laptop motherboards?

*Desktop motherboards typically have a standard form factor and are interchangeable while laptop motherboards are proprietary.

27. Which three components commonly connect to USB or FireWire ports? (Choose three.)

*camera

*printer

*scanner

28. Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic? (Choose two.)

*34mm wide

*54mm wide

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